Terms of Service

Last updated: August 27, 2026

Welcome to The AquaVive. These Terms of Service govern your use of our website and your purchase of products from The AquaVive.

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About The AquaVive

The AquaVive is an online store offering shower, bath, and personal-care related products to customers in India.

Business Name: The AquaVive
Address: H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
Email: support@theaquavive.com

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems, or accounts.

• Interfere with the operation or security of our website.

• Copy, reproduce, distribute, or commercially exploit our website content without permission.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However, product images may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Discontinue products.

• Change product specifications or availability.

• Cancel an order where a product is unavailable or cannot reasonably be fulfilled.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method or through another appropriate refund method.

5. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

The applicable price at the time an order is placed will generally apply to that order, subject to pricing errors or other obvious mistakes.

We accept payment methods made available through our payment providers at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

6. Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order where necessary, including in cases involving:

• Incorrect pricing or product information

• Suspected fraudulent activity

• Product availability issues

• Incorrect customer information

• Shipping or fulfilment limitations

• Duplicate or unusually large orders

• Other circumstances where the order cannot reasonably be fulfilled

If an order is cancelled after payment has been received, an applicable refund will be processed.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe displayed during checkout or communicated to you.

Delivery times are estimates and may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• Incorrect or incomplete delivery information

• Remote delivery locations

• Events outside our reasonable control

Once an order has been handed over to the delivery partner, delivery may also be subject to the courier's terms and operating conditions.

Customers are responsible for providing accurate shipping information.

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional shipping charges may apply where permitted.

8. COD Orders

For Cash on Delivery orders, customers may be contacted to verify or confirm their order before dispatch.

If a COD order is refused, repeatedly unavailable for delivery, or returned because the customer does not accept the order, future orders from the same customer may be restricted to prepaid payment.

9. Returns and Refunds

Returns are governed by our Return and Refund Policy.

Eligible products may be returned within 7 days of delivery, subject to the conditions stated in that policy.

Products that have been used, installed, opened, or otherwise made ineligible under our Return and Refund Policy may not qualify for a return.

For eligible returns, The AquaVive provides a refund rather than a product replacement.

Please refer to our Return and Refund Policy for complete information regarding eligibility, return shipping, and refund timelines.

10. Order Cancellation

Orders may be cancelled before dispatch, subject to our ability to process the cancellation.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Promotions and Discounts

From time to time, The AquaVive may offer promotional codes, discounts, bundles, prepaid-payment offers, or other promotional pricing.

Promotions may have additional terms, including:

• Specific validity periods

• Product or order restrictions

• Minimum purchase requirements

• One-time-use limitations

• Payment-method restrictions

Promotions cannot be combined unless explicitly stated.

We reserve the right to modify or end a promotion at any time, subject to applicable law.

12. Intellectual Property

All content on The AquaVive website, including but not limited to:

• Logos

• Brand names

• Product images

• Photographs

• Graphics

• Text

• Product descriptions

• Website design

• Videos

• Other original materials

is owned by or licensed to The AquaVive and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without our prior written permission.

13. User-Submitted Content

If you voluntarily submit reviews, feedback, photographs, comments, or other content to The AquaVive, you represent that you have the right to submit that content.

By submitting content, you grant The AquaVive permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive, or otherwise inappropriate.

14. Third-Party Services

Our website may use third-party services including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

These third-party services may have their own terms and privacy policies.

The AquaVive is not responsible for the independent policies or practices of third-party service providers.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption

• Free from errors

• Free from technical problems

• Completely secure

• Free from viruses or other harmful components

We may temporarily suspend or modify the website for maintenance, updates, security, or other operational reasons.

16. Product Use and Responsibility

Customers are responsible for using products according to the instructions and intended purpose provided with the product.

The AquaVive is not responsible for damage resulting from misuse, improper installation, unauthorized modification, negligence, or failure to follow product instructions.

Where applicable, customers should ensure that products are suitable for their particular installation or usage requirements before use.

17. Limitation of Liability

To the extent permitted by applicable law, The AquaVive will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable Indian law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold The AquaVive and its representatives harmless from claims, losses, liabilities, damages, and expenses arising from your:

• Violation of these Terms

• Misuse of our website

• Fraudulent or unlawful activities

• Violation of another person's rights

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

20. Changes to These Terms

The AquaVive may update these Terms of Service from time to time to reflect changes in our business, services, website, or applicable legal requirements.

Updated terms will be posted on this page with a revised Last updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms of Service are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws and regulations.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

The AquaVive
H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India

Email: support@theaquavive.com

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The AquaVive
H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
support@theaquavive.com