Shipping policy
Shipping Policy
Last updated: August 27, 2026
At The AquaVive, we aim to process and deliver your orders safely and within the estimated delivery timeframe provided at checkout.
We currently ship orders to customers across India.
1. Order Processing
Orders are generally processed within 1–2 business days after the order is successfully placed.
Orders placed on weekends or public holidays will generally be processed on the next business day.
During periods of high order volume, promotions, or unforeseen circumstances, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation and tracking information through the contact details provided during checkout, where tracking is available.
2. Delivery Time
After dispatch, standard delivery generally takes approximately:
3–7 business days for most locations across India.
Delivery times may vary depending on the destination, courier availability, local conditions, and other circumstances beyond our reasonable control.
Remote or difficult-to-reach locations may require additional delivery time.
The delivery timeframe shown at checkout or communicated after your order is an estimate and is not a guaranteed delivery date.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, The AquaVive may offer free shipping promotions or other shipping offers. The terms of such offers may vary depending on the product, order value, location, or promotional campaign.
4. Order Tracking
Once your order has been dispatched, you may receive a tracking number through email, SMS, WhatsApp, or another available communication method.
You can use the provided tracking information to monitor the progress of your shipment.
Tracking information may take some time to become active after the courier collects the package.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible locations and orders.
COD availability may depend on the delivery location, courier service, order value, and other operational factors.
For COD orders, we may contact you to verify or confirm the order before dispatch.
If a COD order cannot be confirmed, we reserve the right to cancel the order or request prepaid payment.
6. Delivery Attempts
The courier may make multiple attempts to deliver your order.
Please ensure that someone is available at the provided delivery address to receive the package.
If delivery cannot be completed because the customer is unavailable, unreachable, provides an incorrect address or refuses the package, the shipment may be returned to us.
7. Returned-to-Origin (RTO) Orders
An order may be returned to the sender if:
- The customer refuses to accept the delivery.
- The customer is unavailable after the courier's delivery attempts.
- The provided address is incorrect or incomplete.
- The customer cannot be contacted.
- The delivery location is inaccessible.
- The customer does not complete the required COD verification.
- The shipment cannot be delivered for other reasons attributable to the recipient.
For COD orders that are returned to origin due to customer-related reasons, The AquaVive may restrict future COD orders and may require prepaid payment for future purchases.
8. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address, including:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Valid phone number
If you notice an error in your shipping address, contact us as soon as possible at:
We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.
9. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur because of:
- Courier or logistics issues
- Weather conditions
- Natural events
- Public holidays
- High shipment volumes
- Transportation disruptions
- Incorrect or incomplete address information
- Remote delivery locations
- Events beyond our reasonable control
If your order appears to be significantly delayed, please contact us at support@theaquavive.com with your order number.
10. Lost or Damaged Shipments
If your package appears to have been damaged during delivery, please contact us as soon as possible and preferably within 48 hours of delivery.
Please provide your order number and clear photographs or videos of the package and product.
If a shipment is confirmed as lost or the product is confirmed to have been damaged during transit, we will review the matter and provide an appropriate resolution in accordance with our Return and Refund Policy.
11. Delivery Confirmation
A shipment may be considered delivered once the courier's tracking system records the package as delivered.
If the tracking information shows that your order has been delivered but you have not received it, please contact us at support@theaquavive.com as soon as possible so that we can investigate the delivery with the courier.
12. Multiple Products in One Order
If an order contains multiple products, we may ship the products together or separately depending on inventory, fulfilment, and logistics requirements.
If products are shipped separately, you may receive separate tracking information.
13. Changes After Dispatch
Once an order has been dispatched, we generally cannot guarantee changes to:
- Shipping address
- Phone number
- Delivery instructions
- Product selection
- Shipping method
Please contact us as soon as possible if you need to make any changes.
14. Shipping and Returns
Shipping and return charges are handled according to the circumstances of the order and our Return and Refund Policy.
For eligible change-of-mind returns, the customer may be responsible for return shipping costs.
For products that are damaged, defective, or incorrectly supplied by The AquaVive, applicable return shipping costs will be reviewed in accordance with our Return and Refund Policy.
15. Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
The AquaVive
H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
Email: support@theaquavive.com
Please include your order number when contacting us so that we can assist you as quickly as possible.
The AquaVive
H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
support@theaquavive.com
