Privacy policy
At The AquaVive, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
Website: TheAquaVive.com
Email: support@theaquavive.com
Address: H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
By using our website or purchasing our products, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, create an account, contact us, or otherwise interact with The AquaVive, we may collect certain information.
Personal Information
Depending on how you interact with our store, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details
- Payment and transaction information
- Information you provide when contacting customer support
- Information you voluntarily provide through forms or other interactions with our website
We only collect information that is reasonably necessary to provide our products and services.
Device and Usage Information
When you visit our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Products viewed
- Referring website or source
- Approximate location derived from your IP address
- Website interaction and usage information
This information helps us understand how visitors use our website and improve our services.
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfil your orders
- Process payments
- Deliver your purchases
- Provide order updates and tracking information
- Provide customer support
- Process returns and refunds
- Communicate with you about your orders
- Prevent fraud, abuse, and unauthorized transactions
- Improve our website, products, and customer experience
- Understand website usage and performance
- Send promotional or marketing communications where permitted and where you have provided appropriate consent
- Comply with applicable laws and legal obligations
3. Payment Information
Payments made through our website are processed by third-party payment service providers.
The AquaVive does not intentionally store your complete debit card, credit card, banking, or other sensitive payment credentials on our own systems.
Payment information is handled by the relevant payment provider according to its own privacy and security policies.
4. Sharing Your Information
We may share relevant information with trusted third-party service providers when necessary to operate our business and fulfil your order.
These may include:
- Payment processors
- Shipping and delivery providers
- Order fulfilment providers
- Technology and website service providers
- Customer support providers
- Analytics and advertising service providers
- Fraud prevention and security providers
We only share information that is reasonably necessary for the relevant service or business purpose.
We do not sell your personal information to third parties.
5. Shipping and Delivery
To fulfil your order, we may provide necessary customer information such as your name, phone number, and shipping address to our shipping, courier, logistics, or fulfilment partners.
This information is used solely for purposes such as processing, shipping, tracking, and delivering your order.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep your shopping cart functioning
- Remember your preferences
- Understand how visitors use our website
- Measure website performance
- Improve our website
- Provide relevant advertising and marketing
- Measure the effectiveness of our advertising campaigns
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
7. Analytics and Advertising
We may use third-party analytics and advertising services to understand website traffic, measure conversions, and improve our advertising campaigns.
These services may collect information about your interactions with our website through cookies, pixels, tags, or similar technologies.
This may include information such as pages viewed, products viewed, purchases, device information, and interactions with advertisements.
8. Marketing Communications
If you have provided your consent or where permitted by applicable law, we may contact you by email, SMS, WhatsApp, or other communication methods regarding:
- New products
- Offers and promotions
- Discounts
- Updates about The AquaVive
- Other marketing communications
You can opt out of marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us at support@theaquavive.com.
Please note that you may still receive essential transactional communications, such as order confirmations, shipping updates, refund notifications, or other service-related messages.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Fulfil the purposes described in this Privacy Policy
- Maintain business and transaction records
- Provide customer support
- Resolve disputes
- Prevent fraud
- Comply with applicable legal, tax, accounting, and regulatory requirements
When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.
11. Your Privacy Rights
Depending on applicable Indian laws and regulations, you may have rights regarding your personal information, including the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of information where legally applicable
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Raise a privacy-related concern or complaint
To exercise an applicable privacy right, contact us at:
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our website is not intended for children who are not legally permitted to use online shopping services.
We do not knowingly collect personal information from children for the purpose of making purchases without appropriate authorization.
If you believe that a child has provided personal information to us, please contact us at support@theaquavive.com.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment providers, social media platforms, or other services.
If you follow a link to a third-party service, that service will have its own privacy policy and terms.
The AquaVive is not responsible for the privacy practices, security, or content of third-party websites or services.
14. Shopify
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process customer orders.
Your information may be processed through Shopify and its supporting services as necessary to operate our store, process orders, and provide our services.
Shopify may collect and process information in accordance with its own privacy practices.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
When we make changes, we will update the Last updated date at the top of this policy.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
The AquaVive
H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
Email: support@theaquavive.com
We will make reasonable efforts to respond to privacy-related requests and concerns within a reasonable period.
The AquaVive
H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
support@theaquavive.com
