Refund policy
Refund & Return Policy — The AquaVive
At The AquaVive, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a 5-Day No Questions Asked Return Policy.
Return Eligibility:
- Returns must be requested within 5 days of delivery
- Product must be unused and in original packaging
- No questions asked — we trust our customers
How to Return:
- Email us at support@theaquavive.com within 5 days of receiving your order
- Mention your order number and reason (optional — no explanation needed)
- Our team will respond within 24 hours with return instructions
- Once we receive the product, refund will be processed within 5-7 business days
Refund Method:
- Prepaid orders — refund to original payment method
- COD orders — refund via bank transfer or UPI
Non-Returnable Items:
- Used or opened filter cores/cartridges
- Products damaged due to misuse
Contact Us:
📧 Email: support@theaquavive.com
⏰ Response time: Within 24 hours
🕐 Support hours: Monday – Saturday, 10 AM – 6 PM IST
We are committed to making your experience with The AquaVive smooth, safe, and satisfying. Your trust means everything to us. 💧
The AquaVive
H.no 28, Shahjahanabad, Bhopal, Madhya Pradesh, India
support@theaquavive.com
